Shipping Information

Thank you for choosing Wren for your furniture needs. We strive to make your shopping experience as convenient as possible. Here's what you need to know about our shipping process:

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1. Shipping Times

Our standard shipping option typically takes 3-5 working days for delivery within South Africa. Please note that the delivery times may vary depending on the specific product, your location, and any unforeseen circumstances such as public holidays.

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2. Delivery Charges

We offer competitive shipping rates, and the cost will be calculated based on your order's weight, size, and delivery location. You will see the shipping cost during the checkout process before you finalize your purchase.

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3. Delivery Method

We partner with trusted logistics providers to ensure your furniture arrives safely and in pristine condition. Our delivery team will make every effort to schedule a convenient delivery time with you.

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4. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

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5. Delivery Restrictions

While we strive to accommodate as many locations as possible within South Africa, please note that there may be certain remote or restricted areas where we cannot deliver. If you have concerns about your delivery location, please contact our Customer Service team for assistance before placing your order.

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Payment Information

We offer secure and convenient payment options to make your shopping experience hassle-free. Here's how you can pay for your furniture purchase:

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1. Payment Methods

Credit/Debit Cards: We accept major credit and debit cards, providing a secure and efficient payment method.

EFT (Electronic Funds Transfer): You can make a direct bank transfer to our designated bank account. Please note that your order will be processed once we receive confirmation of the payment.

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2. Payment Security

Your online security is a top priority for us. All transactions made on our website are encrypted and secure, ensuring the safety of your personal and payment information.

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3. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email detailing your purchase. Please retain this email for your records.

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4. Payment Assistance

If you encounter any issues with your payment or have questions regarding our payment methods, our Customer Service team is here to assist you. Feel free to reach out for guidance and support.

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At Wren, we are committed to delivering exceptional products and service to our valued customers. If you have any further inquiries or require assistance with your order, please don't hesitate to contact our Customer Service team. Thank you for choosing us for your furniture shopping needs.